Refund policy

1. How do I initiate a return?

To start the return process, please email us at youthandflame2012@gmail.com within 7 days of delivery. Include your order ID, contact information, and a brief explanation for the return.

2. When will my items be picked up for return?

Our logistics partner will attempt to collect the return within 2–3 business days of your request. If pickup fails after three attempts, you may be required to self-ship the items for your refund to be processed. Your courier cost should not exceed ₹300.

Customers must self-ship the product if their PIN code is outside the serviceable area for reverse logistics. In such cases, the courier cost reimbursement will not exceed ₹300. We request that you self-ship the products through Speed Post as the preferred courier service.

Do not hand over the product without a pickup slip or SMS confirmation.

3. How long does the inspection and refund process take?

Once the returned items reach the Linen Flame warehouse, it typically takes 3–4 business days to inspect and verify their condition. If approved, we will initiate your refund.

4. What are my responsibilities for the return package?

Please ensure the product is unused and returned in its original packaging, including all tags and accessories.

5. How soon will I receive my refund?

Refunds are processed within 6–7 business days, with a ₹99 deduction for shipping and operational charges.

6. What happens if my item fails the quality check?

If the returned item does not meet our quality standards, it will be sent back to you, and a shipping charge of ₹99 will apply. Please ensure that all labels and tags remain intact.

7. What should I do if I receive the wrong item?

Please email us at youthandflame2012@gmail.com within 7 days of delivery, including photos or videos to support your claim. We will arrange a pickup at no additional charge.

8. What should I do if I receive a damaged item?

Although our products undergo strict quality checks, transit-related damage can occur. In such cases, we encourage you to request a replacement. Refunds for damaged items will include a ₹149 logistics charge.

9. Are there any products not eligible for refunds?

Currently, all products are eligible for returns unless otherwise specified. However, this policy may change as new product categories are added.

Items purchased during a sale are non-returnable.

10. When does the refund initiation timeline begin?

Refunds are initiated within 7–8 business days of receiving and successfully inspecting the returned items.

11. How long does it take for the refund to reflect in my account?

Refunds typically reflect within 4–8 business days after initiation, depending on your bank or payment provider.

12. What is the mode of refund?

All refunds are processed to the original payment method used for the purchase, including online banking, credit cards, debit cards, and other eligible payment methods.

13. What if I paid via Cash on Delivery (COD)?

All COD orders will be refunded via a voucher with a validity of up to 6 months, as payouts are currently on hold in compliance with applicable RBI guidelines.

14. What should I do if I haven’t received my refund yet?

If you haven’t received your refund within the expected timeline, please contact your bank with the provided Refund ID and RRN (Refund Reference Number) to initiate a query or dispute.

EXCHANGE POLICY

  • Only exchanges are applicable for orders purchased during a sale or offer.

  • Only one exchange is allowed per order.

  • Exchange is not available for products priced below ₹999.

  • There are no additional charges for exchange orders.

  • Size exchanges are subject to product availability.

  • If you receive the wrong product, please share the package unboxing video to support your claim.

For any questions regarding returns, refunds, or exchanges, please contact Linen Flame customer support at youthandflame2012@gmail.com.